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TERMS & CONDITIONS

CUSTOMER CARE

Welcome to Keywin Sports, your one-stop-shop for all things cycling. We are proud to offer a wide range of high-quality pedals, accessories, and cycling gear to our customers. Our mission is to provide you with the best products and customer service possible.If you have any questions or concerns, please don't hesitate to contact us. Our friendly customer care team is available to assist you with anything you need. You can reach us by phone, email, or through our website.Thank you for choosing Keywin Sports!

WHOLESALE INQUIRIES

At Keywin Sports, we are always looking for new retail partners to help us spread the word about our products. If you are interested in selling our pedals and cycling gear in your store, please contact us to learn more about our wholesale program.We offer competitive pricing, fast shipping, and excellent customer service to all of our wholesale partners. Join us today and become a part of the Keywin Sports family!

PRIVACY & SAFETY

At Keywin Sports, we take your privacy and safety seriously. We use the latest technology and security measures to protect your personal information and ensure that your online shopping experience is safe and secure.We collect and use your personal information only for the purpose of fulfilling your orders and providing you with the best customer service possible. We do not share your information with any third parties, except as required by law.If you have any questions or concerns about our privacy and safety policies, please don't hesitate to contact us.

ORDERS

Tracking

All express shipped orders can be tracked online. However, not all regular shipments have this option. You can find your tracking number two ways:

Check the shipping confirmation email we sent you (this should arrive in your inbox within 48 hours of purchase). The email will contain a tracking link if there’s one available.

Check your spam folder if you did not receive an email within 48 hours of placing your order.  

If you still don’t have any luck please email us with your order details. We’ll pick it up from there.

 

What if my order doesn’t arrive?

If your order doesn’t arrive within the maximum estimated timeframe please contact us and we will try and either track it down or organise a replacement.  

 

Can I cancel my order?

If you contact us before your product has been shipped then we should be able to stop the shipment and refund the transaction at no charge. If we’ve already shipped your product then we would treat it as a normal product refund.

DESIGN & MANUFACTURING

KEYWIN pedals are proudly designed and manufactured in NZ. As a result of market disruptions, we have had to source some raw materials or minocomponentry from overseas but our NZ manufacture / assembly plant gives us 100% control over the quality of the finished product. 

Our creams are developed by a Wholly NZ owned accredited pharmaceutical manufacturer.  The formulations are based on years of both solicited and unsolicited feedback from our customers

WARRANTY

Pedals

Our pedals are covered by a 2 year warranty from date of purchase, when used under normal conditions and for the purpose intended. 

This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind. 

Body Performance Creams

All creams have a batch number and expiry date stamped on them at time of manufacture.

Please reference the batch number for any / all communications.

PAYMENT METHODS

​- Credit / Debit Cards
- PAYPAL

- Bank Transfers

SHIPPING & DELIVERY

Estimated Shipping Time

At Keywin Sports, we offer fast and reliable shipping options to get your orders to you as soon as possible. We partner with top carriers to ensure that your package arrives on time and in great condition. Shipping cost and delivery times will be calculated at checkout. 

Worldwide Shipping

We usually dispatch orders within 2 working days. Delivery times vary based on selected service and destination. Regular post ranges from 3 to 28 working days depending on the shipping address.

 

Customs Fees

Extra duties and taxes may apply to the following regions: Asia, South America, Africa, and some European countries that are not members of the EU. During the checkout process a message will appear for applicable countries once the shipping destination has been selected. Keywin will not be responsible for any customs and duties charged to a customer. If you’d like to find out more please email us.

 

Can I choose my own shipping provider?

No, sorry. Our current providers have continually proved to be extremely reliable for a number of years. We are comfortable that they provide the best combination of excellent service and competitive rates.

We also offer expedited shipping options for an additional fee. 

 

 If you have any special shipping requests or questions, please don't hesitate to contact us.

​​RETURNS & EXCHANGES

We want you to be completely satisfied with your purchase from Keywin Sports. If for any reason you are not satisfied, we offer hassle-free returns and exchanges within 30 days of the original purchase date.To initiate a return or exchange, please contact our customer service team. We will provide you with a prepaid shipping label to send the product back to us. Once we receive the item, we will process your refund or exchange as quickly as possible. Please note that we only accept returns or exchanges for items that are in their original condition and packaging.

Refunds are sent to the original purchaser's method of payment. If you have any questions about our return or exchange policy, please feel free to contact us.

If your Pedal is faulty or we sent you an incorrect order by mistake, send it back to us within 30 days of delivery for a full refund (including shipping) and / or replacement.

If you change your mind (it happens to the best of us) or wish to return an unwanted gift, please contact us to issue an exchange or refund of your purchase. Please note that the return shipping isn't covered and must be provided by you.

Body performance creams that have been used cannot be returned. However, if you would like to return or exchange any unused tubs, please contact us.

CLAIMS

To make a claim please email us with your order details and a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims.

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